Privacy Policy

YOUR USE OF OUR SERVICES AND WEB SITES IS SUBJECT TO YOUR AGREEMENT TO THE TERMS OF THIS PRIVACY POLICY.

mProve Health (“Company”) respects your privacy and is committed to protecting the personal information that you may provide while using our web sites and mobile services. This Privacy Policy (the “Policy”) is intended to provide you with notice of the following:

Our policies concerning children
What personal information we collect from you
What non-personal information we collect from you
Information on “cookies” and related technology
How we use and share the information that we collect from you
Information for persons outside the United States
Our commitment to secure the personal information we have collected
Notice of changes to the Policy

If you have any questions, complaints, or comments regarding this Policy, please contact Company at support@mprove.com address.

In addition, we own many other domain names that may redirect to the home page of the Sites.

From time to time, we may add new Sites that may not be listed above, but they will provide a link to this Policy and will be governed by its terms.

Our Policies Concerning Children

We comply with the Children’s Online Privacy Protection Act and all other applicable laws and regulations concerning children and the Internet.

Children under the age of 18

If you are under the age of 13, you may not use the Site and you may not sign up for any subscription service or buy anything through the Sites. Except as may be required by law, Company will not knowingly collect, maintain, or disclose any personal information from children under the age of 13, without the written consent of their legal guardian.

Information for Parents/Guardians

We encourage parents and guardians to spend time online with their children to become familiar with the types of content available on the Internet, including our Site. Parents and guardians should regularly oversee their children’s use of e-mail and other online communications and transactional features. Control tools are available from online services and software manufacturers that can help provide a safe online environment for kids.

If you are a parent or guardian who has discovered that your child has submitted his or her personal information without your permission or consent, we will take reasonable steps to remove that information from the Company database at your request. To request removal of your child’s information, please send us an e-mail to support@mprove.com and be sure to include in your message your contact information.

 

 

What Personal Information We Collect From You

When conducting projects on behalf of our clients, we do occasionally collect personal information via our website, for example when our clients create mPal profiles.

How We Use Information That We Collect From You

Personal information which we collect for a particular purpose will only be saved and used for that purpose, unless you have agreed to allow us to use it for some other purpose, as described in this Policy.

Generally, we will use the personal information we collect from you to:

  • provide you with technical support, customer service, and account maintenance;
  • learn what you like, tailor your experience accordingly, and to improve web sites and our other products / services;
  • send e-mails to our members who want to receive e-mail from us;
  • ensure the security of your mPal account and our business;
  • prevent or detect fraud or abuses of our website; and
  • comply with applicable law, for example, in response to a request from a court or regulatory body, where such request is made in accordance with the law.

The legal basis for us processing personal information for the purposes described above will typically be because you have provided your consent.  However, we may also rely on other legal grounds, for example, where the processing is necessary for our legitimate business interests and for compliance with a legal obligation to which Company is subject.

How We Disclose Personal Information That We Collect From you

When you have provided personal information to us for a particular purpose, we may disclose your information to other companies that we have engaged to assist us in fulfilling your request. This may include, but is not limited to fulfillment houses, billing services, transaction managers, credit verification services, and other third party service providers. We may also disclose any of your personal information to law enforcement or other appropriate third parties in connection with criminal investigations, investigation of fraud, infringement of intellectual property rights, or other suspected illegal activities, or as otherwise may be required by applicable law, or, as we deem necessary in our sole discretion, in order to protect the legitimate legal and business interests of Company.

We sometimes share general, demographic, or aggregated (not personal) information with third parties about our user base, but that information does not include any personal information.

Your personal information may also be disclosed if Company assigns all of its rights and obligations regarding the use of your personal information at the time of a bankruptcy, merger, acquisition, sale of all or substantially all of Company’s assets to a subsequent owner or operator, or similar event.

To the extent we collect any aggregated anonymous information; we may share that information and information derived from the aggregated anonymous information with our business partners.

Retention of personal information

Personal information will be retained until as long as is reasonably necessary for the purposes listed above or as required by applicable law. Please contact us for further details of applicable retention periods.

 

Information on Cookies and Related Technology

Company Sites, and some services and advertisements on such sites, may contain “cookies.” A cookie is a piece of data that is sent to your browser, which will store the cookie on your computer if your browser is enabled to accept cookies.

Most internet browsers will allow you to erase cookies from your computer hard drive, block acceptance of cookies, or receive a warning before a cookie is stored. You should refer to your browser instructions or “Help” screen to learn more about how to manage cookies. Please note, however, that if you block cookies, some portions of the Site and services may not function properly.

Company does not control cookies in third party ads, and visitors are encouraged to check the privacy policies of advertisers and/or ad services to learn about their use of cookies and other technology. The ads appearing on our Sites may be delivered to you by third-party advertising companies. These companies may use information about your visits to this and other web sites in order to provide advertisements on this site and other sites about goods and services that may be of interest to you

We do collect general, aggregated, demographic, and non-personal information.  We will not seek to identify you through cookies or other means, without your consent. This type of anonymous, aggregated profiling and session data may include information that you have provided to us through surveys, polls, etc., but will not be tied to any personal information, without your consent. It may also include aggregated anonymous information about site usage, browser type, device type, and the customer base.

In many cases, Company will automatically collect certain information about your use of its sites and services. Company might collect, among other things, information concerning the type of Internet browser or computer operating system you are using, the domain name of your Internet service provider, your “click path” through the Sites, and the web site or advertisement that was linked to or from the Sites when you visited. To do this, Company may use cookies and other technology.

Your rights

If you don’t want to receive e-mail from us, you can “opt out” of receiving it at the time you register as a member on our web sites or each time we request information from you. If you change your mind and wish to stop receiving e-mails from us, you may also choose to opt out by following the steps described in each such e-mail.

Please follow the directions on the Sites to remove or edit any of your personal information. If you have any questions about your personal information or would like to confirm removal or an opt-out associated with your information please contact us at support@mprove.com. Please provide your contact information including account credentials, email address, and call back number so that we may potentially contact you with the assistance of this process if necessary.

In addition, EEA data protection law provides individuals in those jurisdictions with numerous rights, including the right to access and object to the processing of their personal information. Please contact us at support@mprove.com for more information on how to exercise these rights.  Individuals in the EEA also have the right to lodge a complaint with the relevant data protection authority if they believe that their personal information is not being processed in accordance with applicable data protection law.  We suggest that you contact us if you have any questions or complaints in relation to how we process your personal information. However, you do have the right to contact the relevant supervisory authority directly whose contact details can be located http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm

Other important agreements that govern your use of our sites and services

In addition to this Policy, your rights and obligations concerning our Sites, and services, are governed by the applicable web site terms of service and other applicable policies, guidelines, and requirements. When you sign up to use our services, please review each such agreement carefully, as you must agree to be bound by each such agreement before you may use the service.

Information for Persons Outside of the United States

As we are a US headquartered company, your personal information will be transferred to the US for further processing in accordance with the purposes set out above. Accordingly, Company is EU/US Privacy Shield certified which means that we treat your personal information received from the European Economic Area (EEA) in accordance with EU data privacy principles.  Please see our Privacy Shield Privacy Policy for more information:  http://mprove.com/ps/

Please note that your personal information may be transferred to our outsourced service providers located outside of the EEA.   In these circumstances we will, as required by applicable law, ensure that your privacy rights are adequately protected by appropriate technical, organisation, contractual or other lawful means.  Please contact support@mprove.com for a copy of the safeguards which we have put in place to protect your personal information and privacy rights in these circumstances.

Our Commitment to Secure the Personal Information We Have Collected

While Company takes precautions against possible breaches in its web sites and customer databases, no web site or Internet transmission is completely secure. Consequently, Company cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur. Your use of the Company Sites and services is at your own risk. Company urges you to take steps to keep your personal information safe by memorizing your password or keeping it in a safe place (separate from your account information), logging out of your user account, and closing your web browser.

Notice of Changes to the Policy

Company reserves the right to change this Policy, in accordance with local law, at any time by notifying registered users via e-mail of the existence of a new Policy and/or posting the new Policy on the Sites. All changes to the Policy will be, subject to local law, effective when posted, and your continued use of any Company site or service after the posting will constitute your acceptance of, and agreement to be bound by, those changes.

Last Updated: December 16, 2016